Emails are responded to within 48 hours. There may be occasions where we are traveling and unable to respond completely until we return. We will try to send notices about travel plans that may delay email responses.

All orders are shipped using USPS priority mail with a tracking number. If you would prefer a different method of shipping, please contact us directly. Additional costs may apply for alternate shipping methods or expedited shipping.

As of July 1, 2022, we will no longer be able to ship orders to Germany due to changes in their laws regarding LUCID package recycling requirements. Any orders placed by customers from Germany will be eligible for an immediate refund.

Orders are processed within 7 to 10 days. Every attempt is made to maintain current inventory. On occasion, certain items may be out of stock or on back order which may delay shipping. We will notify customers by email for any items that may be out of stock or on backorder.

There are some exceptions with regards to specific products which will require a longer lead time for shipping. Many of the liturgical fabrics and trims come in from the United Kingdom and other countries, which may require 3 to 4 weeks for shipping. Hand embroidered linens have a two to four month or longer lead time prior to shipping as the items are made to order. 

Custom machine embroidered items may take 6 to 8 weeks lead time prior to shipping as the items are made to order.