FAQ

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How quickly do you respond to emails?
Emails are responded to within 48 hours. There may be occasions where we are traveling and unable to respond completely until we return. We will try to send notices about travel plans that may delay email responses.

Shipping
All orders are shipped using USPS, UPS, or Fed Ex with a tracking number. If you would prefer a different method of shipping, please contact us directly. Additional costs may apply for alternate shipping methods or expedited shipping.

International Orders
As of July 1, 2022, we will no longer be able to ship orders to Germany due to changes in their laws regarding LUCID package recycling requirements. Any orders placed by customers from Germany will be eligible for an immediate refund.

How quickly do you process orders?
Orders are shipped on Mondays, Tuesdays, Wednesdays and Thursdays. If an item is in stock, it is generally shipped within 7 to 10 business days or less. Domestic fabrics that are in stock will ship immediately. If the item is on order, it may take 1 to 3 weeks to receive from the supplier. Brocade and European Fabrics and trims will have a 2 to 4 week order lead time. Every attempt is made to maintain current inventory. On occasion, certain items may be out of stock or on back order which may delay shipping. We will notify customers by email for any items that may be out of stock or on backorder.

Custom items such as pastor stoles will have a 4 to 8 week lead time, while other vestments, paraments, and altar hangings will have lead times of 6 to 12 weeks. Hand embroidered linens have a two to four month or longer lead time prior to shipping as the items are made to order. If an item is needed sooner, please contact us to check availability.

Tax-related questions
All liturgical fabrics sold currently are tax-exempt as they are used to make church vestments. Linen fabrics, books, patterns and non-wearable items are subject to sales tax in the State of Minnesota.

Swatches and color
The swatches in our liturgical fabric collection are 3" x 4" and stapled to a sample page showing the full pattern in an attempt to let our clients feel the hand of each fabric. Other fabric swatches are approximately 2" x 4" cut from studio stock. Please be advised that samples are not cuttings for approval. They are pre-cut and not necessarily from the same bolt you will receive. Dye lots are not guaranteed. Our scans and photos on-line are accompanied with descriptive text and information to help you make a well-informed choice. Please recognize that all computer monitors are different and swatch colors can be different from actual fabrics. We strive to maintain current sample stock, but colors may also vary slightly between dye lots and the actual fabric being shipped, as many liturgical fabrics ship directly from the United Kingdom.

If you have a question about a liturgical fabric, trim or pattern, please contact us before making your purchase. We work right here in our studio with the fabrics, so we can provide helpful answers to questions.

Return-related questions
Our fabrics are 1st quality, and we do not buy or sell seconds. Please read our full Refund Policy before you buy. In short:

• Returns must be requested and approved within 14 days of the original purchase date. Only unopened, unused items in their original packaging are eligible for return. To initiate a return, please email customersupport@ecclesiasticalsewing.com with proof of purchase (receipt or order number).
• These are not eligible for return or refund: cut fabric yardage, cut trim yardage, fabric swatches or samples, custom or made-to-order vestments, special orders or custom quotes, goldwork threads, sewing patterns, digital downloads, e-books or digitized embroidery designs, scissors, books, gift cards, print-on-demand items (artwork prints, home décor and gifts; all sales final), and sale or clearance items.
• If you receive a damaged or incorrect item, please contact us immediately upon receipt so we can resolve the issue quickly. We only replace items that are defective or damaged.
• A 25% restocking fee applies to unauthorized returns, to canceled or refused orders after processing, and to yardage or trims returned without prior approval. Refunds are issued as store credit when restocking fees apply.
• Customers are responsible for all return shipping charges. Shipping fees (both original and return) are non-refundable.
• If your item was marked as a gift and shipped directly to you, you'll receive a store credit for the value of your return.